Shipping policy

Shipping Policy

Effective Date: January 1, 2026

Welcome to AUSTON. We are committed to providing reliable and efficient shipping services to customers worldwide. Please read the following Shipping Policy carefully before placing your order.

1. Order Processing

All orders are subject to payment verification and inventory availability.

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be extended.

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

2. Shipping Destinations

AUSTON currently ships to most countries and regions worldwide.

If shipping is unavailable to your location, you will be notified during checkout or contacted by our customer service team.

3. Estimated Delivery Time

Estimated delivery times vary depending on destination and carrier availability.

United States

10-25 Business Days

Canada

10-25Business Days

Europe

10-25 Business Days

Australia & New Zealand

10-25Business Days

Asia

10-25 Business Days

Other International Destinations

10-25Business Days

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package weight

  • Shipping method

  • Promotional offers

From time to time, AUSTON may offer free shipping promotions for qualifying orders.

5. Order Tracking

Once your order has been shipped, you will receive an email containing:

  • Tracking number

  • Shipping carrier information

  • Tracking link (when available)

Please allow up to 48 hours for tracking information to become active.

6. Customs Duties and Import Taxes

For international shipments, customers are responsible for any:

  • Customs duties

  • Import taxes

  • VAT

  • Government fees

  • Brokerage charges

These charges are determined by local customs authorities and are not included in the product price or shipping fee unless otherwise stated.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including but not limited to:

  • Severe weather

  • Customs inspections

  • Transportation disruptions

  • Public holidays

  • Carrier operational delays

  • Natural disasters

  • Government restrictions

AUSTON is not liable for delays caused by third-party logistics providers or customs authorities.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.

  • Additional shipping fees may apply.

  • Returned packages may require additional payment before reshipment.

If you discover an address error after placing an order, please contact us immediately.

9. Lost or Stolen Packages

If tracking indicates that a package has been delivered but you cannot locate it:

  • Check with household members or neighbors.

  • Contact the shipping carrier directly.

  • Contact our customer support team for assistance.

AUSTON will make reasonable efforts to assist customers in locating lost shipments but cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

10. Damaged Shipments

If your package arrives damaged:

Please contact us within 7 days of delivery and provide:

  • Order number

  • Photos of the damaged product

  • Photos of the shipping box

  • Photos of the shipping label

After review, we may offer:

  • Replacement product

  • Full refund

  • Partial refund

  • Store credit

depending on the circumstances.

11. Refused Deliveries

If a shipment is refused by the recipient for reasons unrelated to our error:

  • Original shipping charges are non-refundable.

  • Return shipping fees may be deducted from any refund.

  • Additional reshipping charges may apply.

12. Multiple Shipments

Orders containing multiple products may be shipped separately depending on inventory availability or warehouse location.

Customers will receive tracking information for each shipment.

13. Delivery Confirmation

Once a package has been marked as delivered by the shipping carrier, responsibility for the package generally transfers to the recipient, subject to applicable consumer protection laws.

14. Force Majeure

AUSTON shall not be responsible for delays or failures resulting from circumstances beyond reasonable control, including:

  • Natural disasters

  • Epidemics or pandemics

  • Government actions

  • Labor disputes

  • Transportation interruptions

  • Customs delays

  • War or civil unrest

  • Internet or communication failures

15. Customer Support

For shipping-related inquiries, please contact:

Store Name: AUSTON

Customer Support Email:
yanxun048@outlook.com

Phone:
+1 (626) 360-6211

Mailing Address:

13580 E 48th Dr

Yuma, AZ 85367

United States

Business Hours:

Monday – Friday

9:00 AM – 6:00 PM

We aim to respond to all shipping inquiries within 24 business hours.