Contact information
Contact Us
Welcome to AUSTON
At AUSTON, we value every customer and are committed to providing professional and responsive support. If you have any questions regarding our products, orders, shipping, returns, refunds, or policies, please feel free to contact us.
We aim to respond to all customer inquiries as quickly as possible and provide the best possible shopping experience.
Store Information
Store Name
AUSTON
Customer Service Email
For inquiries regarding:
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Product information
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Order status
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Shipping updates
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Return requests
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Refund requests
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General customer support
Please include your order number whenever possible to help us process your request more efficiently.
Customer Support Phone
+1 (626) 360-6211
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM
(United States Local Business Hours)
Return & Mailing Address
AUSTON
13580 E 48th Dr
Yuma, AZ 85367
United States
Please do not return products without first obtaining authorization from our customer service team.
Unauthorized returns may result in delays or refusal of delivery.
Customer Service Response Time
Email inquiries are typically answered within:
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24 business hours
During holidays or promotional events, response times may be slightly longer.
Business Commitment
AUSTON is committed to:
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Providing transparent customer service
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Responding promptly to inquiries
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Offering secure shopping experiences
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Protecting customer privacy
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Resolving order-related issues fairly and professionally
We appreciate your trust and thank you for choosing AUSTON.