Refund policy
Refund & Return Policy
Effective Date
This Refund & Return Policy applies to all purchases made through AUSTON and governs the conditions under which returns, exchanges, and refunds may be accepted.
Our Commitment
At AUSTON, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we are happy to assist you through our return and refund process.
1. Return Eligibility
Customers may request a return within 30 calendar days from the date the order is marked as delivered.
To qualify for a return, the item must:
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Be unused, unworn, and unwashed.
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Remain in its original condition.
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Include all original packaging, tags, labels, manuals, and accessories.
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Show no signs of misuse, modification, or accidental damage.
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Be accompanied by valid proof of purchase or order confirmation.
Returns that do not meet these conditions may be refused.
2. Non-Returnable Items
Unless otherwise required by applicable law or received in defective condition, the following items are generally not eligible for return:
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Gift cards
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Personalized or customized products
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Clearance or final sale merchandise
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Products that have been used or altered
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Items damaged due to improper handling by the customer
3. Return Authorization
Before returning any product, customers must contact our customer support team to obtain return authorization.
Please email:
Include the following information:
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Order number
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Customer name
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Email address
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Reason for return
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Photos or videos if the item is damaged or incorrect
Returns sent without prior authorization may not be accepted.
4. Return Address
AUSTON Returns Department
13580 E 48th Dr
Yuma, AZ 85367
United States
Please wait for confirmation from our customer support team before shipping any return package.
5. Return Shipping Costs
Customers are responsible for return shipping expenses unless:
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The incorrect item was shipped.
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The product arrived damaged.
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The product has a verified manufacturing defect.
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The return is the result of an error made by AUSTON.
Original shipping charges are generally non-refundable unless required by law.
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 7 days after delivery.
Please provide:
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Photos of the shipping carton
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Photos of the shipping label
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Photos of the product
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Description of the issue
After review, we may offer:
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A replacement item
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A full refund
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A partial refund
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Store credit
depending on the circumstances.
7. Refund Processing
Once the returned product has been received and inspected, customers will be notified of the refund decision.
Approved refunds will be issued to the original payment method within 5–10 business days.
Processing times may vary depending on banks or payment providers.
8. Exchanges
Where inventory permits, eligible items may be exchanged for the same product in another size or color.
Exchange requests are subject to product availability.
9. Order Cancellation
Orders may be cancelled before shipment.
Orders that have already been shipped cannot be cancelled but may qualify for return under this policy.
10. Refused Deliveries
If a shipment is refused or returned because of an incorrect address supplied by the customer, additional shipping charges may apply before reshipment or refund.
11. Contact Information
Customer Support Email:
Phone:
+1 (626) 360-6211
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Mountain Time)
Average Response Time:
Within 24 business hours.